Frequently Asked Questions
Below is a list of questions frequently asked by our customers. Please use the list to try and find an answer to your problem (chances are, someone else has had it too!) This list is updated regularly, so check back often!
- What exactly is a license key?
- Can I use the same license key on every computer in my home?
- I've purchased your product but the license key you've given me will not fit in the fields provided, what gives?
- My copy of Driver Fetch / File Helper / PC Medkit has somehow become uninstalled and I can't find anywhere to download it without paying again!
- I sent you a message but I never got a reply, when will I hear from you?
- You replied to my very first email but I've been sending you updates and I haven't heard from you since, what's going on?
- Will you charge my card automatically for a second year when the license runs out?
- Why are you charging me a VAT Tax?
- What is your refund policy?
- I'm getting an error message that says “You have exceeded the activation limit” and it is preventing me from using this product, what can I do?
- Undeleter User Guide
What exactly is a license key?
A license key is a string of characters that works a little like a password. Anyone can download our software to have a look at how it works but only paying customers have access to license keys that are used to activate the full version.
Your license key gives you access to one of our products for a specified amount of time, our standard licenses are all valid for a full year. The license also gives you access to our support team who can be contacted by clicking on the link "Ask us a question" which appears below each FAQ entry. These talented geeks are here to help you with any technical issues you might have while using any of our programs.
Can I use the same license key on every computer in my home?
A single license key is meant to be used by a single computer at a time. There is nothing stopping you from removing the program and installing it again on a second computer in your home after updating the first. The advantage of owning more than one copy of any of our products is that each of your computers can have the full software installed and active at the same time.
I've purchased your product but the license key you've given me will not fit in the fields provided, what gives?
All of our license keys are 20 characters long and formatted in four digit pieces like this:
Our keys contain only letters and numbers and never contain ZEROs or ONEs. If your license key looks different from this in any way it is not one of ours. It's possible that you have purchased a similar product from one of our competitors and have downloaded our software by mistake; this is surprisingly common. The license key from one company will not work with the software of another even if they are very similar in functionality.
Please double check your bill to see by whom you were charged and for which product. If you find a charge from our distributor, Clickbank, that indicates one of our products please get in touch with our support team using the "Ask us a question" link below and make sure to include the 8 digit receipt number that appears with that charge. We'll track down your order and have you set up with a working license key ASAP.
My copy of Driver Fetch / File Helper / PC Medkit has somehow become uninstalled and I can't find anywhere to download it without paying again!
Not to worry! Here are direct links to the installation software for each of our products:
I sent you a message but I never got a reply, when will I hear from you?
Our support team works and lives in beautiful British Columbia and though dedicated we do not work around the clock, 24/7; our support desk is open during regular business hours on week days with a reduced schedule on weekends. Each ticket we receive is carefully read and considered in its entirety before we take the time to write back; under ideal circumstances this can take up to 24 hours after you've sent the ticket. During particularly busy times this delay can be a little longer.
If you've registered a support account and filled out a ticket please be patient as we are getting to you as quickly as we can. If you have not yet done so you can follow the link below ("Ask us a question") to register your support account.
If you've sent an email message directly to “firstname.lastname@example.org” you should have received a reply automatically that points you towards our support portal where you can create an account. You'll need to do this to ensure that your message reaches our team.
You replied to my very first email but I've been sending you updates and I haven't heard from you since, what's going on?
Did you press the "Reply" button while reading the automatic notification email that was sent to you when your ticket was last updated? These emails are intended only to alert you when we've replied to your ticket; in order to get back in touch with us you must follow the link provided in the email to view and update the ticket.
Emails sent from NOREPLY@blitware.com say: "Do not reply to this message, it will not be received" and go on to give instructions on how to come back to our support portal to update your ticket. Alternately if you click on the "Ask us a question" link below you can log into your support account to see all of your messages to us and our replies back to you.
Will you charge my card automatically for a second year when the license runs out?
We do not automatically charge or renew any of our customers' accounts when they expire. When the expiration date approaches the software will gently remind you to renew whenever you run the program.
Why are you charging me a VAT Tax?
All taxes and other applicable fees are added automatically by our distributor, Clickbank. You can get more information about clickbank and it's application of this particular tax by following this link:
What is your refund policy?
If, before 60 days from the original purchase, you are dissatisfied with a product purchased from Blitware and request a refund, we will credit the original purchase price back to the you. The refund credit will be applied only to the account used to make the original purchase.
When contacting Blitware Support our first response will be to attempt to assist you with the use of the product. The assistance may include technical support, additional product instructions, and requests for additional information with regards to the your use of the product. If you're still not satisfied we will happily issue a refund for your purchase.
Blitware will issue a refund for a sale for several reasons, including but not limited to:
- Customer dissatisfaction with the product that cannot be resolved
- Verifiable information that the original purchase was made using fraudulent or unauthorized payment
- To ensure compliance with any banking or payment processing partners
I'm getting an error message that says “You have exceeded the activation limit” and it is preventing me from using this product, what can I do?
All our products are limited to how many times they can be 'activated', or installed. This is a soft limitation that's intended only to deter illegal copying of the software and can always be extended for legitimate customers that exceed the limit. If this has happened to you get in touch with our support workers using the link below; we'll try our very best to get back to you letting you know we've fixed the problem within 24 hours.
Undeleter User Guide
Welcome to the Undeleter user guide! We've taken every effort to make Undeleter as easy to use as possible, but just in case you run in to a problem using the software, we've put together this handy guide for you.
Downloading the Undeleter installation package to your computer is the first step to cleaning your registry. Here's the link you need to download Undeleter:
The Undeleter installer is around 5.0 MB, and will take 20-30 seconds to download on most broadband connections. When it's done downloading, open it (by double-clicking on it) to begin the installation process.
The next screen you'll see is the End User License Agreement. This screen gives you the terms and conditions for using our software. Please do read it!
When you're done reading the EULA, and assuming you find it acceptable, please select "I accept the terms and conditions" then click "Next" to move on.
Undeleter will then ask you to choose an install location.
Using Undeleter for the first time
Congratulations! Undeleter is now installed on your system.
Undeleter should now be running on your system, waiting for your input. If it's not, you can launch it again from the "Undeleter" shortcut on your desktop.
Press the big "Start Scan" button to get moving.
Undeleter will then display a list of the physical hard drives in or attached to your computer. You can choose which drive to scan before pressing "Start Scan" again.
Here's a list of all the recently deleted files from my PC's C: drive. From here you can use the box marked "Quick Find" to try and track down a specific file for which you know some or all of the file name. You can also narrow down the search by selecting a folder using the "Look In" box.
The results of any filters you apply using either Quick Find or Look In will appear under the orange header. If few or no files are found matching your search the results that do not match the search will be displayed as well under a grey header.
When you've found a file or two you can easily click and drag them from the box on the left to the one on the right. You can also select multiple files and drag them all over at the same time. When you're happy with the list of files to Undelete click the "Undelete Now" button at the bottom right of the window.
You can then choose where to save the recovered files.
If this is the first time you've run Undeleter you may be asked to activate it at this point.
A web browser will open when you click Register displaying our purchase page. If you've already purchased Undeleter and have your license key you can just close this window right away.
Once you've entered your license key, press "Activate". You will receive notification that the activation was successful, like this:
How to bring up the registration dialog if you ever need it again
If you ever need to bring up this dialog again, just press "About", then "Register". If the button says "Renew" instead of "Register" that means that Undeleter is already active and working.
How to verify your successful activation, and check the status of your license
To verify your activation, and to check to see the status of your license (like how long until it expires), press "About" in Undeleter. You'll be taken to the following screen, which clearly shows your license key and how long until it expires. It also lets you renew your license.
Once your copy of Undeleter is registered and activated you'll have full access to the Undelete function.
To access your newly Undeleted files click on the "Open file location" button.
That's it for the user guide; thanks for reading!