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Driver Robot FAQ

Frequently Asked Questions

Below is a list of questions frequently asked by our customers. Please use the list to try and find an answer to your problem (chances are, someone else has had it too!) This list is updated regularly, so check back often!

  1. What exactly is a license key?
  2. Can I use the same license key on every computer in my home?
  3. I've purchased your product but the license key you've given me will not fit in the fields provided, what gives?
  4. My copy of Driver Fetch / File Helper / PC Medkit has somehow become uninstalled and I can't find anywhere to download it without paying again!
  5. I sent you a message but I never got a reply, when will I hear from you?
  6. You replied to my very first email but I've been sending you updates and I haven't heard from you since, what's going on?
  7. Will you charge my card automatically for a second year when the license runs out?
  8. Why are you charging me a VAT Tax?
  9. What is your refund policy?
  10. I'm getting an error message that says “You have exceeded the activation limit” and it is preventing me from using this product, what can I do?
  11. How do I uninstall Driver Robot?
  12. How do I open drivers that are in a ZIP file, RAR file, or a folder?
  13. Why is there a red shield in my system tray after installing Driver Robot?

What exactly is a license key?

A license key is a string of characters that works a little like a password. Anyone can download our software to have a look at how it works but only paying customers have access to license keys that are used to activate the full version.

Your license key gives you access to one of our products for a specified amount of time, our standard licenses are all valid for a full year. The license also gives you access to our support team who can be contacted by clicking on the link "Ask us a question" which appears below each FAQ entry. These talented geeks are here to help you with any technical issues you might have while using any of our programs.

Can I use the same license key on every computer in my home?

A single license key is meant to be used by a single computer at a time. There is nothing stopping you from removing the program and installing it again on a second computer in your home after updating the first. The advantage of owning more than one copy of any of our products is that each of your computers can have the full software installed and active at the same time.

I've purchased your product but the license key you've given me will not fit in the fields provided, what gives?

All of our license keys are 20 characters long and formatted in four digit pieces like this:

XXXX-XXXX-XXXX-XXXX-XXXX

Our keys contain only letters and numbers and never contain ZEROs or ONEs. If your license key looks different from this in any way it is not one of ours. It's possible that you have purchased a similar product from one of our competitors and have downloaded our software by mistake; this is surprisingly common. The license key from one company will not work with the software of another even if they are very similar in functionality.

Please double check your bill to see by whom you were charged and for which product. If you find a charge from our distributor, Clickbank, that indicates one of our products please get in touch with our support team using the "Ask us a question" link below and make sure to include the 8 digit receipt number that appears with that charge. We'll track down your order and have you set up with a working license key ASAP.

My copy of Driver Fetch / File Helper / PC Medkit has somehow become uninstalled and I can't find anywhere to download it without paying again!

Not to worry! Here are direct links to the installation software for each of our products:

Driver Fetch:
http://blitware.com/products/driverfetch/download/installer/

File Helper:
http://blitware.com/products/filehelper/download/installer/

PC Medkit:
http://blitware.com/products/pcmedkit/download/installer/

Driver Robot:
http://driverrobot.com/download

Undeleter:
http://blitware.com/products/undeleter/download/installer/

I sent you a message but I never got a reply, when will I hear from you?

Our support team works and lives in beautiful British Columbia and though dedicated we do not work around the clock, 24/7; our support desk is open during regular business hours on week days with a reduced schedule on weekends. Each ticket we receive is carefully read and considered in its entirety before we take the time to write back; under ideal circumstances this can take up to 24 hours after you've sent the ticket. During particularly busy times this delay can be a little longer.

If you've registered a support account and filled out a ticket please be patient as we are getting to you as quickly as we can. If you have not yet done so you can follow the link below ("Ask us a question") to register your support account.

If you've sent an email message directly to “support@blitware.com” you should have received a reply automatically that points you towards our support portal where you can create an account. You'll need to do this to ensure that your message reaches our team.

You replied to my very first email but I've been sending you updates and I haven't heard from you since, what's going on?

Did you press the "Reply" button while reading the automatic notification email that was sent to you when your ticket was last updated? These emails are intended only to alert you when we've replied to your ticket; in order to get back in touch with us you must follow the link provided in the email to view and update the ticket.

Emails sent from NOREPLY@blitware.com say: "Do not reply to this message, it will not be received" and go on to give instructions on how to come back to our support portal to update your ticket. Alternately if you click on the "Ask us a question" link below you can log into your support account to see all of your messages to us and our replies back to you.

Will you charge my card automatically for a second year when the license runs out?

We do not automatically charge or renew any of our customers' accounts when they expire. When the expiration date approaches the software will gently remind you to renew whenever you run the program.

Why are you charging me a VAT Tax?

All taxes and other applicable fees are added automatically by our distributor, Clickbank. You can get more information about clickbank and it's application of this particular tax by following this link:

http://www.clickbankguide.com/vat-faq.htm

What is your refund policy?

If, before 60 days from the original purchase, you are dissatisfied with a product purchased from Blitware and request a refund, we will credit the original purchase price back to the you. The refund credit will be applied only to the account used to make the original purchase.

When contacting Blitware Support our first response will be to attempt to assist you with the use of the product. The assistance may include technical support, additional product instructions, and requests for additional information with regards to the your use of the product. If you're still not satisfied we will happily issue a refund for your purchase.

Blitware will issue a refund for a sale for several reasons, including but not limited to:

  • Customer dissatisfaction with the product that cannot be resolved
  • Verifiable information that the original purchase was made using fraudulent or unauthorized payment
  • To ensure compliance with any banking or payment processing partners

I'm getting an error message that says “You have exceeded the activation limit” and it is preventing me from using this product, what can I do?

All our products are limited to how many times they can be 'activated', or installed. This is a soft limitation that's intended only to deter illegal copying of the software and can always be extended for legitimate customers that exceed the limit. If this has happened to you get in touch with our support workers using the link below; we'll try our very best to get back to you letting you know we've fixed the problem within 24 hours.

How do I uninstall Driver Robot?

To uninstall Driver Robot click the Start button and then Programs (or "All Programs" depending on which version of Windows you're using), then "Driver Robot". There should be a shortcut called "Uninstall", which will remove Driver Robot from your system.

Uninstall

Uninstall

Uninstall

Uninstall

Uninstall

Uninstall

How do I open drivers that are in a ZIP file, RAR file, or a folder?

Before installing drivers that are in a ZIP or RAR archive file, you must extract them. The ZIP format is supported automatically on all Windows computers running XP and any later versions. The RAR format requires special software to open. We recommend 7-Zip, which you can download here: http://www.7-zip.org/download.html.

When you've opened the archive file, extract the contents in to a folder on your desktop.

To install the files from an archive or folder, the first thing you need to look for is a "Setup.exe" file (or something similar). Running this will launch the installation of the driver package.

If there is no "Setup" file, look for an "Inf" file (ie, Driver.inf) and try right-clicking on it and choosing "Install". This will launch Windows' own driver installation process.

Why is there a red shield in my system tray after installing Driver Robot?

Driver Robot uses the Red Shield to indicate to you that you have critical driver updates waiting to be installed, or to remind you that you have not yet performed a driver scan. Since having the best drivers for your system is very important, we always try to notify users in a timely fashion whenever there are driver updates available for their system.

Driver Robot does not interfere with the operation of other Windows services that use this shield, including your firewall, anti-virus, or Windows Update settings.

Things you can do from here: