Blitware FAQs: Frequently Asked Questions

List of all FAQs

Below is a list of all of the Frequently Asked Questions we've answered on the Blitware support site. Please use the list to try and find an answer to your problem. (chances are, someone else has had it too!) This list is updated regularly, so check back often!

  1. What exactly is a license key?
  2. Can I use the same license key on every computer in my home?
  3. I've purchased your product but the license key you've given me will not fit in the fields provided, what gives?
  4. My copy of Driver Fetch / File Helper / PC Medkit has somehow become uninstalled and I can't find anywhere to download it without paying again!
  5. How do I uninstall Driver Fetch?
  6. How do I uninstall Driver Robot?
  7. How do I uninstall PC Medkit?
  8. How do I uninstall File Helper?
  9. I sent you a message but I never got a reply, when will I hear from you?
  10. You replied to my very first email but I've been sending you updates and I haven't heard from you since, what's going on?
  11. Will you charge my card automatically for a second year when the license runs out?
  12. Why are you charging me a VAT Tax?
  13. What is your refund policy?
  14. I'm getting an error message that says “You have exceeded the activation limit” and it is preventing me from using this product, what can I do?
  15. What exactly does File Helper do? Will I be able to open any type of file in File Helper?
  16. Some or all of my downloads are failing or are slowed to a crawl but my internet is working perfectly, what can I do? (Driver Fetch)
  17. Why is File Helper directing me to a registration page? I don't want to pay for any more software!
  18. PC Medkit keeps telling me that it has detected the same amount of errors and can't seem to fix them, has this product done anything at all?
  19. The drivers are all downloaded and show “Complete”; am I done?
  20. PC Medkit has caused my computer to act strange or slowly, can I undo the changes that it has made?
  21. I've downloaded some of these drivers and I'm looking at the “Download” screen – what is the difference between a driver in this list that is “Complete” and one that's “Installed”? (Driver Fetch)
  22. PC Medkit says that it can't set a System Restore Point, it locks up or continually sends this message box, how can I continue? **UPDATED**
  23. I ran a scan, downloaded all the drivers and installed them each one after another. After a reboot and another scan all the same drivers appear, why is that?
  24. How do I open drivers that are in a ZIP file, RAR file, or a folder?
  25. I'm trying to install a driver that Driver Fetch has found but I'm getting an error that says “folder name exceeds 88 characters”, how can I install this driver?
  26. What is the Driver Fetch Exporter and how do I use it?
  27. I purchased the High Speed Add-on but I can't find my license key or anywhere to download that program. Where can I get it?
  28. I need a driver for my MONITOR / ROUTER / USB HUB / Converter cable but Driver Fetch couldn't find it!
  29. Driver Fetch has recommended that I install a driver for a printer that I've never owned!
  30. Why did Driver Fetch recommend drivers that are older than the ones I have installed?
  31. Why did Driver Fetch recommend drivers that are incorrect for my hardware?
  32. Why is there a red shield in my system tray after installing Driver Robot?
  33. Does Driver Fetch work in Windows XP 64bit/Windows server 2003?
  34. Does Driver Fetch work in Windows 7? It's finding Vista/XP drivers for my new OS!
  35. I've installed a driver using Driver Fetch that doesn't match my hardware, how can I undo this?
  36. Driver Fetch says that it can't set a System Restore Point, it locks up or continually displays this message box, how can I continue?
  37. What is a “Site License”?
  38. File Helper is crashing or acting really strangely, what's the deal?
  39. PC Medkit is crashing or acting really strangely, what's the deal?
  40. Driver Fetch is crashing or acting really strangely, what's the deal?
  41. PC Medkit User Guide
  42. File Helper User Guide
  43. Driver Fetch User Guide
  44. Undeleter User Guide
  45. Undeleter CL User Guide

Things you can do from here: