Blitware

Please get in touch with our support team using the link provided below and explain to them exactly the behavior you're seeing. If you're getting an error message of some kind pass along the exact wording from the error, if you can. While you're waiting for a reply you can try a pretty universal fix for strange acting software; most software problems can be solved the same way:

The first thing you should try is to reboot your system and try running File Helper before launching any other programs. It's possible that File Helper is disagreeing with another piece of software which is causing it to crash.

If that doesn't fix the problem you should try reinstalling the software entirely. If there was an issue while installing in the first place this is the best way to fix it. It's important when installing software that you run as few other applications as possible to prevent strange things from happening, so running the installer right after a reboot is your best bet.

To uninstall the program open the "File Helper" folder in the Start Menu; there should be a shortcut called "Uninstall", which will remove File Helper from your system. To reinstall File Helper download and run this application:

http://blitware.com/products/filehelper/download/installer/

File Helper should open again after installation; if the problem persists drop us a line and we'll be happy to help you work through it.