Blitware FAQ: I sent you a message but I never got a reply, when will I hear from you?

Our support team works and lives in beautiful British Columbia and though dedicated we do not work around the clock, 24/7; our support desk is open during regular business hours on week days with a reduced schedule on weekends. Each ticket we receive is carefully read and considered in its entirety before we take the time to write back; under ideal circumstances this can take up to 24 hours after you've sent the ticket. During particularly busy times this delay can be a little longer.

If you've registered a support account and filled out a ticket please be patient as we are getting to you as quickly as we can. If you have not yet done so you can follow the link below ("Ask us a question") to register your support account.

If you've sent an email message directly to “support@blitware.com” you should have received a reply automatically that points you towards our support portal where you can create an account. You'll need to do this to ensure that your message reaches our team.

Things you can do from here: